The issue of democracy in society is at the heart of our current concerns. Organizations and their information systems are also concerned by this issue. Democracy in organization requires a debate about norms, values and language encapsulated in the information system. Participatory design approaches address this issue by proposing a democratic empowerment for users during design phase of projects. To go further, we propose a structured method to integrate democracy into information system. This method named DEMOS for DEsign Method for demOcratic information System is described and then illustrated by a real experiment provided by a "lifelong training" service at the University.
The issue of democracy in society is at the heart of our current concerns. The organizations and their information systems are also concerned by this issue. Democracy in organization requires a debate about norms, values and language encapsulated in the information systems. The participatory design approaches address this issue by proposing a democratic empowerment for users during design phase of projects. To go further, we propose a structured method to integrate democracy into information systems. This method named DEMOS for DEsign Method for democratic information System is described and then illustrated by a real experiment provided by a "lifelong training" service at the University. All aspects of the method are addressed: from elicitation phase to implementation. We particularly focus on techniques and tools used during the design phase.
International audience ; The issue of democracy in society is at the heart of our current concerns. The organizations and their information systems are also concerned by this issue. Democracy in organization requires a debate about norms, values and language encapsulated in the information systems. The participatory design approaches address this issue by proposing a democratic empowerment for users during design phase of projects. To go further, we propose a structured method to integrate democracy into information systems. This method named DEMOS for DEsign Method for democratic information System is described and then illustrated by a real experiment provided by a "lifelong training" service at the University. All aspects of the method are addressed: from elicitation phase to implementation. We particularly focus on techniques and tools used during the design phase.
International audience ; The issue of democracy in society is at the heart of our current concerns. The organizations and their information systems are also concerned by this issue. Democracy in organization requires a debate about norms, values and language encapsulated in the information systems. The participatory design approaches address this issue by proposing a democratic empowerment for users during design phase of projects. To go further, we propose a structured method to integrate democracy into information systems. This method named DEMOS for DEsign Method for democratic information System is described and then illustrated by a real experiment provided by a "lifelong training" service at the University. All aspects of the method are addressed: from elicitation phase to implementation. We particularly focus on techniques and tools used during the design phase.
International audience ; The issue of democracy in society is at the heart of our current concerns. Organizations and their information systems are also concerned by this issue. Democracy in organization requires a debate about norms, values and language encapsulated in the information system. Participatory design approaches address this issue by proposing a democratic empowerment for users during design phase of projects. To go further, we propose a structured method to integrate democracy into information system. This method named DEMOS for DEsign Method for demOcratic information System is described and then illustrated by a real experiment provided by a "lifelong training" service at the University.
International audience ; The issue of democracy in society is at the heart of our current concerns. The organizations and their information systems are also concerned by this issue. Democracy in organization requires a debate about norms, values and language encapsulated in the information systems. The participatory design approaches address this issue by proposing a democratic empowerment for users during design phase of projects. To go further, we propose a structured method to integrate democracy into information systems. This method named DEMOS for DEsign Method for democratic information System is described and then illustrated by a real experiment provided by a "lifelong training" service at the University. All aspects of the method are addressed: from elicitation phase to implementation. We particularly focus on techniques and tools used during the design phase.
International audience ; The issue of democracy in society is at the heart of our current concerns. Organizations and their information systems are also concerned by this issue. Democracy in organization requires a debate about norms, values and language encapsulated in the information system. Participatory design approaches address this issue by proposing a democratic empowerment for users during design phase of projects. To go further, we propose a structured method to integrate democracy into information system. This method named DEMOS for DEsign Method for demOcratic information System is described and then illustrated by a real experiment provided by a "lifelong training" service at the University.
International audience ; The issue of democracy in society is at the heart of our current concerns. Organizations and their information systems are also concerned by this issue. Democracy in organization requires a debate about norms, values and language encapsulated in the information system. Participatory design approaches address this issue by proposing a democratic empowerment for users during design phase of projects. To go further, we propose a structured method to integrate democracy into information system. This method named DEMOS for DEsign Method for demOcratic information System is described and then illustrated by a real experiment provided by a "lifelong training" service at the University.
National audience ; The issue of democracy in society is at the heart of our current concerns. Organizations are also concerned by this issue. It is a real challenge of empowerment for employees. The Information System (IS) is the language of the organization, it requires a debate about norms and values to be considered as democratic. Participatory design proposes to debate with users, it is a kind of democratic approach. We propose to go further by integrating democracy into IS. We present in this article a method called DEMOS. We describe it with an instantiation by a real experiment provided by a "lifelong training" service at the University. All aspects of the method are addressed: from requirement engineering phase to implementation. ; La question de la démocratie est au cœur de nos préoccupations sociétales actuelles. Les organisations, dans toutes leurs formes, ne peuvent s'affranchir de cette problématique qui représente un véritable enjeu d'empowerment pour leurs salariés. Le système d'information (SI) des organisations joue un rôle central sur ce point. En effet, si l'on s'accorde à considérer qu'il est le langage de l'organisation, alors il est celui qui encapsule les valeurs, les normes : autant d'éléments qui doivent être débattus avec les utilisateurs. Les démarches de conception participative proposent d'instaurer ce débat, leur conférant ainsi un caractère plus démocratique que d'autres méthodes de conception traditionnelles. Nous proposons d'aller plus loin en présentant une démarche de conception certes démocratique, mais qui permet également l'intégration de la démocratie au sein du SI lui-même. Cette méthode nommée DEMOS est l'objet de ce papier. Elle sera décrite et son déroulement sera illustré par des éléments concrets provenant d'une expérimentation menée avec le service de formation continue de l'Université.
Contrary to predictions that information and communication technologies would get a new wind on innovative pedagogy blowing, current e-learning platforms have instead a binding effect on effective implementation. This observation is based on our experience with design of the Tandem Canada platform. The Tandem Canada Platform was elaborated to learn French and English in a tandem approach. With this platform, teachers can find a partner class and collaborate with it. Their students grouped in tandem can exchange by text, audio, video in a synchronous or asynchronous way. The platform is composed by different modules, specially the exchange space offers to teachers a technological and pedagogical support to make language learning in tandem. Because of its standard status, Moodle was chosen to implement the exchange space. Then, two difficulties emerged: structure of Moodle is too rigid and its functions are not customizable to support this innovative mode of teaching/learning. More generally, to develop a technological support to innovative pedagogy, the reality had to be twisted to give the closest match to the platform formalism. So, the obtained platform does not really correspond to the needs of the users, they have to adapt to the technology when it should be the other way around. We think it is important that all different users can build a conceptual model which reflects their needs, regardless the digital device. Today, there are user-centered propositions or development-based propositions to design digital devices for teaching/learning. Their design is still in the hands of e-learning platform developers. But how to obtain such conceptual models? How to do these models designed by non-programmers could be directly implemented? We propose a new approach allowing the users to conduct the design workshops. With this participatory approach, users become true co-designers of their own digital device for teaching/learning. This approach is called DEMOS for Design mEthod for demOcratic information System. The purpose is to involve future users in the design of their future system while respecting their viewpoints. The method is presented in the form of a MAP: a navigational structure with a selection of four intentions and strategies to achieve it. First, participants can express divergent visions about the pedagogical tool to be built. Secondly, this allows the emergence of different participants viewpoints on the future platform. Thirdly, the participants, grouped according to their viewpoint, can design their own pedagogical conceptual model. Lastly, the conceptual models are linked together by the participants, to get consolidated viewpoint models directly implementable in the future system. Thanks to various activities such as photolanguage, mind mapping, user stories writing, participants develop standardized conceptual models by always speaking in their current vocabulary. Through the application of this participatory approach to the Tandem Canada platform design, the paper aims to show how to facilitate a better translation of various viewpoints of the users on a conceptual model of the e-learning solution, model that could be directly implemented.
